Returns, Refunds, and Exchanges Policy
How To Return An Item
Your item must be in its original unopened condition to be returned.
Your item must also be returned within 30 days of purchase.
1. Mail your returned item to:
Cozzee
Returns Department
2500 Shallowford Road Suite 8317
Atlanta, GA 30345
2. Include in your package a signed letter stating the reason for
your return and a copy of the original receipt.
Return Exceptions
Some items that have been opened may not be returned.
Restocking Fee
All items are subject to a 10% restocking fee, which will be deducted
from your refund. We also do not refund the original shipping and
handling that you paid on the order.
Exchanges
If you are not satisfied with the quality of your coffee, you may
exchange it for a different size or blend. You will not be subject
to a restocking fee in this case, but you still will have to pay return
shipping.
Payment Policy
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Credit Card Charges
Your credit card will be charged when you place your order. If
we are not able to fulfill your order for any reason, your credit
card will be refunded.
Shipping Policy
Turnaround
All orders are shipped within 48 hours Monday - Friday 9am - 5pm
excluding national holidays.
Carriers
We use the following carriers to deliver our orders: FedEx
Order Tracking
If a tracking # is provided by the shipping carrier, we will
update your order with the tracking information. Please note that
some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
.The rate charged for the shipping of your order is based on the
weight of your products, and your location. Before the final checkout
page you will be shown what the cost of shipping will be, and you will
have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order
that is in stock. When the item becomes available we will ship you the
rest of your order. You will not be charged any additional shipping and
handling for the second shipment.
Privacy Policy
This policy covers how we use your personal information. We take your
privacy SERIOUSLY and will take all measures to protect your personal
information.
What Information Do We Collect?
We only collect information that we need that is related to your order.
This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information
Phone Number
In addition we also collect information on your IP address, browser
type, and Refer URL data. We use this data to prevent hacking attempts,
help us know what web browsers people are using, and find out where our
visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or
redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is
stored on our server. This information is encrypted using a Secure Sockets
Layer before it is transmitted over a web server. We do not store your
Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us
to recognize you on your next visit or store your shopping cart contents.
We use them only to track this information.
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Frequently Asked Questions |